Terms of Service

These Terms of Service govern the use of this website and, unless a signed agreement says otherwise, the provision of services by rixxityfi OÜ (registry code 17526485, Tiigi tn 4-45, Saku alevik, Saku vald, Harju maakond, 75501, Estonia) — referred to below as "we", "us" or "the Contractor".

1. Parties and scope

"Client" means the natural or legal person who orders services from us. These terms apply to every offer, order and contract between us and the Client, and to any use of this website.

Where an individually signed contract exists between us and the Client, that contract prevails over these terms in case of conflict. These terms then continue to apply to everything the contract does not regulate.

Our services are directed primarily at businesses and organisations. Where the Client is a consumer within the meaning of the Estonian Law of Obligations Act, mandatory consumer-protection provisions apply and take precedence over any clause of these terms that would restrict them.

2. Use of this website

The content of this website — text, code, layout, graphics and illustrations — is provided for information only and does not constitute a binding offer. Prices, delivery windows and package contents shown here are indicative and become binding only when confirmed in a written offer.

You may not attempt to gain unauthorised access to this site, interfere with its operation, or copy its design or code for commercial reuse. Reasonable quotation with attribution is permitted.

3. Offers and formation of contract

1. You describe your requirement by e-mail, telephone or through the enquiry form.
2. We issue a written offer stating the deliverables, exclusions, price, delivery window and payment schedule. Offers are valid for 14 days unless stated otherwise.
3. The contract is formed when you accept the offer in writing — including by e-mail — or when you pay the advance invoice.
4. Work begins after the advance payment is received, unless agreed otherwise in writing.

Nothing said in a call, chat message or meeting binds either party until it appears in a written offer or an agreed written amendment.

4. Scope and changes

The accepted offer defines the scope. Anything not listed in it is outside scope.

• Refinements inside the agreed scope — wording, layout adjustments, corrections — are included at no extra charge, within the revision rounds stated in the offer.
• New requirements are quoted separately in writing before any work on them starts. You choose whether to add them to the current project or defer them to a later phase.
• The delivery date changes only where a change is agreed in writing, or where the Client's own delays make the original date impossible.

We will never add an item to an invoice that was not agreed in writing beforehand.

5. Prices, VAT and payment

• All prices are in euro (EUR) and exclude VAT. VAT is added where it applies by law; for EU business clients holding a valid VAT number, the reverse-charge mechanism normally applies.
• Standard payment split for project work: 50% in advance, 50% on handover. For the Pro package the split is 50% / 25% / 25% against milestones defined in the offer.
• Care plan subscriptions are invoiced monthly in advance.
• Payment term is 7 calendar days from the invoice date unless the offer states otherwise.
• Late payment carries default interest at 0.05% per day of the overdue amount. We may suspend work and withhold handover of deliverables while an invoice is overdue by more than 14 days.
• Third-party costs — domains, hosting, licences, payment-provider fees, stock media, SMS or e-mail delivery services — are not included in our prices and are either paid by the Client directly or invoiced at cost.

6. Client obligations

Delivery on time depends on both parties. The Client undertakes to:

• provide content, texts, images, data and access credentials in usable form and by the agreed dates;
• nominate one person authorised to give feedback and approve deliverables;
• respond to questions and approval requests within 3 working days;
• ensure it holds the rights to all materials it supplies to us;
• keep its own credentials and accounts secure.

Where the Client's delay exceeds 10 working days, we may reschedule the project into the next available slot and adjust the delivery date accordingly. Where it exceeds 60 days, we may treat the project as suspended and invoice the work completed to that point.

7. Delivery and acceptance

On completion we notify the Client and make the result available for review. The Client has 7 calendar days to test it and either accept it or submit a written list of defects — meaning deviations from the agreed scope.

The deliverable is deemed accepted if no written objection is received within that period, or if it is put into productive use by the Client. Defects that are genuine are corrected free of charge; items that are in fact new requirements are handled under section 4.

8. Warranty

• Start package: 14 days of defect correction from delivery.
• Business package: 30 days of warranty support from delivery.
• Pro package: 90 days of support from launch.

The warranty covers defects in what we built — behaviour that deviates from the accepted scope. It does not cover:

• new features, design changes or content updates;
• faults caused by changes made by the Client or by a third party;
• failures of third-party services, hosting, APIs or payment providers;
• problems arising from the Client not applying updates we recommended;
• data loss where the Client declined or discontinued a backup arrangement.

After the warranty period, further work is charged at our current hourly rate or covered by a care plan.

9. Care plans

• Care plans run monthly and renew automatically until cancelled.
• Either party may cancel with 30 days' written notice, effective at the end of a paid month.
• Included development hours are per calendar month. Unused hours roll over for one month and then expire. Hours are not refundable in cash.
• Response times stated for a plan are times to a human response and initial assessment, not guaranteed resolution times, unless a separate SLA document says otherwise.
• On cancellation we hand over all credentials, backups and configuration in our possession. No exit fee applies.

10. Intellectual property

• Upon full payment of all invoices relating to a project, all economic rights in the deliverables created specifically for the Client transfer to the Client, without territorial or time limitation.
• Until full payment is received, all rights remain with us and the Client has no right to use the deliverables productively.
• We retain ownership of our pre-existing know-how, internal libraries, tools and generic code patterns. Where such components are embedded in a deliverable, the Client receives a perpetual, worldwide, royalty-free, non-exclusive licence to use, modify and sublicense them as part of that deliverable.
• Third-party open-source components remain under their own licences, which are listed in the project documentation.
• The Client warrants that materials it supplies do not infringe the rights of others and indemnifies us against claims arising from them.
• Unless the Client objects in writing, we may name the Client and show non-confidential screenshots of the work in our portfolio.

11. Third-party services

Projects commonly rely on services we do not operate: hosting, domain registrars, payment providers, shipping carriers, CMS platforms, e-mail delivery and open-source packages. We select and integrate them with due care, but we do not control them and we give no guarantee as to their availability, pricing, terms or continued existence.

Accounts with such providers are opened in the Client's name wherever possible, so the Client always retains ultimate control.

12. Confidentiality

Each party undertakes to keep confidential all non-public information received from the other — business plans, data, credentials, source code and pricing — and to use it only for the purposes of the engagement. This obligation survives the end of the contract by 3 years, and indefinitely for information that is a trade secret by law.

Confidentiality does not apply to information that is public through no breach, was already lawfully known, or must be disclosed by law or by a competent authority.

13. Data protection

Personal data is handled as described in our Privacy Policy. Where we process personal data on the Client's behalf, the Client is the controller and we act as processor under a separate data processing agreement concluded in accordance with Article 28 GDPR before access is granted.

14. Liability

• Our total aggregate liability arising out of or in connection with a project is limited to the total amount paid by the Client for that project; for care plans, to the fees paid over the preceding three months.
• We are not liable for indirect or consequential loss, including lost profit, lost revenue, lost data, business interruption or damage to reputation.
• We are not liable for faults in third-party services, for the Client's own hosting or infrastructure decisions, or for content supplied by the Client.
• Nothing in these terms excludes or limits liability for intent or gross negligence, for damage to life, body or health, or any other liability that cannot be limited under Estonian law. Mandatory consumer rights remain unaffected.
• Claims must be raised within 12 months of the event giving rise to them.

15. Termination

• Either party may terminate for material breach if the breach is not remedied within 14 days of written notice.
• If the Client terminates a project already in progress without cause, work completed up to that point is invoiced, and the advance payment is not refunded to the extent it covers work performed.
• On termination we hand over completed work and access credentials, provided all invoices for work performed have been settled.

16. Force majeure

Neither party is liable for delay or failure caused by circumstances beyond its reasonable control — including natural disaster, war, civil unrest, epidemic, strike, sustained failure of internet infrastructure, or a change in law that makes performance impossible. Deadlines are extended by the duration of the event. If it lasts more than 60 days, either party may terminate without penalty.

17. Governing law and disputes

These terms and any contract concluded under them are governed by the law of the Republic of Estonia, excluding its conflict-of-laws rules and the UN Convention on Contracts for the International Sale of Goods.

The parties will first attempt to settle any dispute by negotiation. Failing that, the dispute is resolved by Harju Maakohus (Harju County Court, Estonia). Consumers may also use the Consumer Disputes Committee of the Estonian Consumer Protection and Technical Regulatory Authority, and the European Online Dispute Resolution platform.

18. Changes to these terms

We may amend these terms for future engagements. The version applicable to a project is the one in force when the offer was accepted. Changes affecting an ongoing care plan are notified by e-mail at least 30 days in advance; if you do not agree, you may cancel before the change takes effect.

If any provision of these terms is found invalid, the remaining provisions stay in force and the invalid provision is replaced by the valid provision closest to its economic intent.

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rixxityfi OÜ · Registry code 17526485 · Version 1.0 · Effective 4 September 2026

Contact: egertrosljukk@outlook.com · +372 5605 5198